Development Stages and Delivery
UF will only start the development once the agreed deposit is received and contract signed or agreed with email. UF will provide unlimited design revision to the client to be able to finalize the designed template at no extra charge. Once the design has been approved, an email from the client is required mentioning the design approval. The unlimited design revision period ends when the client accepts the design proposal and home page draft. Design changes beyond this point are subject to additional charges. UF will convert the design to functional web format only after the approval email from the client received. The second payment will be due at this point.
UF will work with inner page and get approval from the client. If there is any functional work involve, UF will request client to test and email the feedback.
The client feedback will be taken care of as appropriate and with accordance to the development in an electronic format via email or in CD/DVD. The final delivery of the site will be made after fulfilling all the legitimate requirements. Extra charge will apply if Once client is happy with the work Final payment is due before upload the site to the server.
Any development undertaken by UF will have a service warranty of 30 days after the final delivery. The warranty includes small adjustments, functional problems & repair, moderate changes in the content, error reporting, Training and support where appropriate. UF declares that, FM have the ability to deliver the CLIENT with the requirements on which the agreement is bounded, therefore, if any part of the development do not function within the period of warranty, UF without any obligation will agree to repair the affected part of the development. Any error report or changes will be chargeable at an hourly rate of £15.00/hour if not bounded by a maintenance contract.
Timeline of the Development and Payment schedule
The development would require an agreed time line from the date of deposit received. UF will demonstrate the first design within 7 days from the date of deposit received. Client must provide the design feedback and instructions in writing or by email within 3 days from the design demonstration if any changes to take place or not. Any delay in providing feedback may also delay the delivery of the project, where UF will not be liable.
Uni Flick provides all projects completion dates based on the previous experience and on estimation. Uni Flick will make every effort to meet the completion date, however, do not guarantee or bound to complete the project by the given date. The expected completion date which is provided by any employee of Uni Flick is purely a timely estimate.
In such an event, where UF is unable to deliver the site or the demonstration, the client will be notified in advance in email the reason of delay and when it will be delivered. However, a maximum of 14 days delay in delivery need to be acceptable by client.
Content & Graphical Materials
All the contextual and graphical materials provided by client must follow the copyright law. UF will not be liable for any enforcement by third party for such contents provided by clients after the initial period of warranty. UF may use test data and material to demonstrate website functions before uploading or during the website delivery, however, client on their own responsibility need to check for the copyright compliance for each materials and remove all test data. UF may need to provide graphical contents during the design; however, the materials will be royalty free and should have no obligation to use in the main website pages.
After the handover of ownership, it is your responsibility to check and maintain if your website contains any copyright or licensed images, pictures or such licensed or copyright materials. UF is not liable for any copyright violation during the design, testing and go live stage, including images provided by yourself and the in-house and 3rd party developer.
Termination of Agreement & Refund Policy
The customer at his/her sole decision may terminate the agreement. If the termination notice is received in writing within 7 days from the date of deposit received, the development will be stopped immediately. However, 50% of the deposit will be kept as cost of service. If termination notice is received later than 7 days and between the design demonstrations, the deposit will not be refunded. However the development will be stopped and the unfinished or raw work can be provided to the client if required. Any termination notice after the design demonstration will stop further development, however the payment in full need to be paid.
UF may terminate the contract if client demands unlawful elements during the development or if client demands beyond agreed or being bullied by the client or any king of harassment both financially and technically by the client. UF believes that, every problem can be solved with proper discussion and documentation. Therefore, all the requirement and instruction from the client must be in electronic format (email or word document). UF may not accept verbal instruction. Any refund should follow the above-mentioned principle.
All property of the website belongs to UF until the payment is cleared for licensed packages. Once the payment is cleared, the website is handed over to the client with all the rights. All the contents provided by the client have the rights to retain them if service is not terminated unexpectedly or under enforcement. UF uses the branding in all developments and lists in UF Portfolio. If client do not wish to display our branding, a fee of £150 is applicable to remove the branding.
Service & Maintenance (2.0)
Website service and maintenance are subject to service and maintenance agreement. UF will not provide any support beyond the period of warranty if not bounded by service and maintenance contract. The service and maintenance are subject to service plan chosen by the client. UF is liable to make the designated changes agreed per month. If there are no such changes need to be made for a month or several months, the regular payment must be made for the contractual period. The regular maintenance does not include design changes or template modification. However, UF may provide service on a billing per update basis if agreed by the client those who are not bounded by a service contract and the changes, which are not covered by the service and maintenance agreement. The fixed general update charge would be a minimum of £50.00 per change and need to be paid in advance. The client must provide all instructions and contents by emails or in electronic format with proper instructions of the change. Any scanning or typing or word processing will be chargeable at an hourly rate of £20.00/Hour.
Security of the Website is the client’s responsibility. Virus and malicious software attack, hacking, data loss, site disappearance is a phenomenon cannot be predicted in advance, therefore UF will not be held responsible for such an event. UF will provide support in such an event if bounded by a valid service and maintenance agreement and for the hosted packages. However, the last kept backup will be uploaded to minimize the damage.
If you do not renew your domain and or hosting services on time then UF will not be liable for any service and or loss of your website data. Unless you have any prior maintenance agreement with UF, we will not keep any back up copy of your website after the handover period. Up to 30 days, the hosting services provider may keep a backup of your website and will release them once the due amount and any penalty fees are paid for. After 30 days all data will be terminated and lost and cannot be recovered.
Control Panel & FTP
UF will provide all Control Panel login details and the FTP access details to the client for safe keeping once the payment is cleared. The website may be encrypted and restricted to the designated URL only. The renewal of the Domain and Hosting is client’s responsibility. UF will notify the renewal dated for the Domain and Hosting if purchased from Flick Host or provided by UF as part of agreement. The domain and hosting is renewable and the renewal amount needed must be paid by the client when incur. If client do not renew the domain and hosting, the website may be suspend by the service provider. In such an event, UF will not be held responsible for website disappearance. Recovery of the website needs a service charge of £25.00 (need to be paid in advance) and the domain and/or hosting renewal must be made to recover the site within the period of provision of the service provider.
Search Engine Submission & Optimization
Search Engine Submission & Optimization is a different service which needs to be subscribed separately. However, UF offers submission and promotional optimization for some packages for a limited period exclusively and for some packages in hosted services.
Third Party Expenses
Third party expenses such as SSL certification, Domain & Hosting (for licensed packages), Merchant account fee, third party website and application fee such as EBay, Amazon, Gum tree, PayPal, Google PPC etc are not included in any service of FM. The client maintains third party expenses. UF may offer assistance only if client authorizes UF to maintain those expenses on behalf of them and the amount required to maintain the service is paid in advance to UF .
FM have a high value for its clients. A single missing payment may be an incident, therefore, FM will allow client 7 days period before suspending the service in case of a missing payment. A demand note will be issued once the payment is missed for the client to take immediate action to pay the due amount. If no action is taken within the period of 7 days, FM will suspend the service until the payment is received. If client do not take any action to make the payment, FM may stop the service permanently and issue enforcement to recover the total contractual amount outstanding. However, resuming the service once suspended may incur a fee of £25.00 within the provisional period of 30 days of the missing payment.
Client must produce all instructions and notes for the website in electronic writing format as email and word files (attached in email). All support related issues must be emailed to Uni Flick at the designated email address form clients’ registered email address with Uni Flick. It is the Client’s responsibility to inform us of any change in E-mail address. We may not accept any work related instruction over the phone or in conversation. If work or change instruction is not provided in the above medium, Uni Flick will not be liable in any case of changes and losses in business and development time.
Throughout the entire project development, it is client’s responsibility to keep correspondence and replies to Uni Flick’s correspondence on time. If client do not contact Uni Flick or respond to any of Uni Flick’s attempts for 3 weeks, Uni Flick will send up to 4 emails before terminate the project. The deposit and any other development cost will not be refunded in any case. If client returns at a later stage and wishes to continue with the project, it must be re negotiated with Uni Flick and will charge minimum of £50.00 or more based on the situation and elapsed time from the day of termination.
I as a client fully understand and agree the terms and conditions mentioned in the agreement and also declare that, I will respect the contract. All the information about the business, which I provided, is true. I agree to pay the development cost as specified in the page 1 and in Authorization of Engagement.
Unlimited Traffic/Hits & Web Space
Uni Flick is pleased to offer our clients unlimited traffic, hits and web space. To maintain the integrity of our service the usage of account for backup or file storage is not allowed as well as the following kind of activities, traffic and usage:
Account usage for backup purposes
- Sites with banners, graphics or cgi’s running from their domain being used on other domains.
- Sites with immense graphic archives or galleries.
- Sites offering immense download archives, such as .zip, .tar, .ra and .GZ.
- Sites running large chat room gatherings.
- IRC Scripts and Bots of any kind unless it was explicitly permitted by Uni Flick management
- Proxy scripts/anonymizers
- Image hosting similar to Photobucket, Twitpic, Imageshack and others
- AutoSurf/PTC/PTS/PPC sites
- IP scanners
- Bruteforce Programs/Scripts/Applications
- Mail Bombers/Spam Scripts
- Banner-Ad services (commercial banner ad rotation)
- File Dump/Mirror similar to Rapidshare and others
- Audio Streaming with more than one or two streams
- Escrow, Bank Debentures, Bank Debenture Trading programs and sites
- High-Yield Interest Programs (HYIP) or related sites
- Investment Sites (FOREX, E-Gold Exchange, Second Life/Linden Exchange, Ponzi, MLM/Pyramid Scheme and such)
- Prime Banks Programs
- Lottery sites
- Hacker focused sites/archives/programs
- Sites promoting illegal activities
- Forums and/or websites that distribute or link to warez/pirated/illegal content
- Fraudulent Sites of any kind
- Mailer Pro hosting sites
- Sale of any controlled substance without prior proof of appropriate permit(s)
- Sites using more than 20% of any system resource including but not limited to CPU, RAM or Disk
If you do not qualify for unlimited traffic/hits, your account may be required to be upgraded, or Uni Flick may move your site to a different server, to reduce the load on the server you are currently residing. Uni Flick will be the sole arbiter as to what constitutes a violation of usage limitations. At any time Uni Flick may move your site to a different server, to reduce the load on the server you are currently residing.
Uni Flick does allow clients to install their own chat rooms. However, these tend to be large system hogs and may fall into the usage limitations clause. We do provide a html based cgi chatroom that runs without hindering the performance of the machine for others. You are free to run your own chat script, as long as it does not hinder server performance.
Uni Flick may allow programs to run continually in the background, these are considered on a one to one basis and a extra charge may be incured based on system resources used and operational maintenance needed.
Multiple telnet and ftp sessions are allowed, on a single hosting account.
Average timeouts are
FTP – 300 seconds
Telnet – 2 hours
Any attempts to undermine or cause harm to a Uni Flick Inc. server or customer of Uni Flick. is strictly prohibited. Uni Flick. will pursue legal action to the fullest extent for all abuse of the Uni Flick Inc.™ Network.
If any terms or conditions are failed to be followed it will result in grounds for account suspension or de-activation. Uni Flick reserves the right to remove any account without prior notice. If Uni Flick deactivates your account(s) for violating policy, your will forfeit your rights to a refund…and none will be given. No refunds for advance payments, on de-activated accounts. Normal policy is a warning first, and account de-activation the second offense. Serious offenses may cause immediate de-activation.
Control Panel Hosting Agreement
Hosting Agreement © 2011 – Flick Media – Proprietary & Confidential
SEO professionals at Uni Flick will promote client’s website with their expertise, which will allow your site to appear in the first 10 results of Google, when typed the targeted keyword in the Google.co.uk search bar. And this result will appear within 15 -25 weeks of the optimizationprocess being implemented by our experts for the client’s website promotion. Apart from Google, there are other foremost search engines as well like Yahoo, AOL, Bing etc, where also the results will appear, however, the predominant focus of our team will remain over increasing the rankings on Google. At Uni Flick., we aren’t assuring and specifying a particular number of traffic coming to your site or sales happening in your business weekly, bi-weekly, monthly or annually as our online optimization services are all based on improving your rankings on the Google via executing legal optimization strategies. The entire industry knows that online is an unpredictable market place and Uni Flick professional can offer you no guaranteed positioning.
Responsibility of the 3rd Party Fees
Until and unless anything is not specified regarding this in the agreement signed between Uni Flick and the client, the clients have to take the responsibility of subscription costs, which is supposed to be paid in order to subscribe with the search engines.
If a registration fee is also necessitated during online advertising, then our experts will provide client’s URL to the search engine directories.
Unless a proper condition is not specified in this regard in the agreement, the client will have to bear these costs and these will not be a part of the Uni Flick Search engine promotion package procured by the client.
Website Accessibility Authority
The clients are supposed to give the website accessibility authority to Uni Flick webmasters who’ll be handling the tasks of search engine optimization on website owner’s behalf. Also, our SEO experts will be free to make all the changes in the website that are vital from optimization’s perspective and intended to be done just to extract the desired results for the site over Google.
Specific information, such as log-in information (FTP username and password) must be given to our SEO experts from client’s end. And we assure that the provided information will be kept confidential as our experts will be only using the same, whenever required. In case, if Uni Flick experts find the website content irrelevant or not-keyword-rich, then clients have an option to get the site’s content revamped with assistance of Uni Flick content creators. All the changes done in the site’s content will be solely from the SEO perspective. If we are not able to configure your website in that case we will notify the client and the original developer of the site has to fulfill the criteria of the on page optimization directed by our expertise.
Also, the client must give full authority to Uni Flick professionals to implementing all the fruitful strategies that are vital to do optimization the best way possible.
Payment Related Conditions
At Uni Flick. we don’t initiate credit terms. All the pending payments are said to be paid within 5 days of the invoice date. In case, if any client has taken a monthly package, then the payment is expected to be done on the 1st of every month. During delays, a 3% interest will be charged on the outstanding amount for every 7 days that payment is delayed.
If we won’t receive any payment for SEO campaigns from a client for a month, Uni Flick Ltd reserves the rights to retract the work which has already been done, without even notifying the respective client. On contract cancellation, the clients are bound to give a minimum of 1 calendar month’s written notice to Uni Flick Ltd. and must do full and final payment, whatever is pending.
In any situation, we don’t initiate refunds at Uni Flick.
Scope of updates: The service and maintenance is limited to the following:
Content must be provided by the client in electronic format (email, cd or dvd) and must comply with the law. UF will not be held responsible for any unlawful elements provided by the client. Any content which the client cannot provide (such as stock images, videos, animation, sound clips or illustration and copyrighted content) UF may provide the content up on written request of the relevancy of the content and the financial obligation is negotiated with the client and UF.
UF will not be responsible for any unlawful activities promoted by the clients company. All the updates made by UF will be checked to the perfection; however, this is client’s responsibility to make sure the changes are duly made. UF will only accept any obligation within 5 days from the updates is made.
UF will not be held responsible for any data lose malware attack, hacking and virus infection in to the server. However such an event occur UF will act immediately to resolve the issue. Client must allow designated time to resolve such issue accordingly mentioned in our website. In an even of website disappearance due to hacking or virus attack, UF will only provide the immediate restore point created automatically for the past 7 days from the time of site disappearance (Subject to flick host, other hosting provider’s restore point may vary according to their terms and condition)
UF’s service is limited to the update of the website and its components. UF is not responsible for anything affecting the business of the client including drop of sales or profitability that might be claimed is a result of a service offered by UF.
Domain and hosting renewal
UF will not be responsible for the renewal of domain and hosting on behalf of the client.
UF would only comments the update requested once the payment is received for the first month in advance. Thereafter, the payment needs to be made within the first week of every month payable by standing order. Any additional charges (if incur) need to be paid by check, online or over phone immediately. Any overdue payment would stop the service immediately and may incur additional charges.
The client may cancel the service within first 28 days of the contract agreement by providing valid reason of cancelation in writing to us. If not cancelled within 28 days. client must agree to engage UF to provide maintenance service for at least 3 months. Therefore, the first three months payment must be made on due course. From the 4th month both parties may terminate the contract by providing 15 days written notice in advance.
UF will not provide any template design and modification. If client wants UF to alter the appearance of the web template or the application preference and functionality, both parties need to negotiate the financial issues prior to the commencement.